Frequently Asked Questions

• I lost my password. How can I retrieve it?
  On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.
• How do I call?
  Once you have opened an account and purchased our calling services, you can make a call from:

  1. Your regular phone, through our Access Numbers;
  2. Your computer, using Web Call;
  3. Your smartphone, with our free mobile apps.
• Where can I find my invoice?
  Log into your online account, and go to the "Activity" tab. Next, tap on "Orders" and look for the order you're interested in. On the same line, tap on "View" to check your invoice details.
  
  If you need to check older transactions, please hit "More" below your list of orders to have the whole list displayed.